Man with Van Newbury Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Newbury Park provides removal and related services within the United Kingdom. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
1. Definitions
In these Terms and Conditions:
1.1 Client means the person, firm, partnership, or company who requests or accepts services from Man with Van Newbury Park.
1.2 Services means all man and van, removals, loading, unloading, packing, furniture moving, transport, delivery, or related services provided by us.
1.3 Goods means all personal effects, furniture, equipment, and any other items entrusted to us for handling, transport, or related services.
1.4 Agreement means the contract between you and us, incorporating these Terms and Conditions and any written quotation or confirmation of booking.
1.5 Working Day means any day other than a Saturday, Sunday, or public holiday in England.
2. Scope of Services
2.1 We provide man and van and removal services, including collection, transport, and delivery of Goods, as well as related handling and loading activities.
2.2 The exact scope of work, including collection and delivery addresses, number of operatives, and vehicle size, will be as described in our quotation or confirmation of booking.
2.3 We reserve the right to allocate vehicles and staff as we deem appropriate, provided that the agreed service level and timing can reasonably be met.
2.4 We may subcontract all or part of the Services to carefully selected third parties. Where we do so, we remain responsible for the performance of the Agreement, subject to the limitations set out in these Terms and Conditions.
3. Booking Process
3.1 You may request a quotation by providing details of the required services, including dates, times, addresses, access information, volume of items, and any special requirements.
3.2 Quotations are based on the information supplied by you. It is your responsibility to ensure that this information is accurate and complete. If the information provided is inaccurate or incomplete, we may adjust the price or, where necessary, refuse to carry out the work.
3.3 A booking is not confirmed until we have issued written or verbal confirmation and, where required, received any applicable deposit or advance payment.
3.4 We may decline any booking request at our discretion, without being required to provide a reason.
3.5 Any estimated duration of work is an approximation only and is not a guarantee of completion within a specific timeframe, as this may be affected by traffic, access, loading times, and other factors beyond our control.
4. Client Responsibilities
4.1 You must ensure that:
a) Suitable and lawful parking is available and reserved where necessary, and any required permits or permissions are obtained in advance.
b) Access to the property and any communal areas is safe, clear, and adequate for the size of the vehicle and the Goods being moved.
c) All Goods are properly packed and ready for collection, unless we have agreed to provide packing services.
d) Fragile, valuable, or delicate items are clearly identified to our staff.
e) You or your authorised representative is present at collection and delivery addresses to provide instructions and check items.
4.2 You are responsible for ensuring that the Goods do not include prohibited, dangerous, illegal, or perishable items, including but not limited to explosives, flammable materials, gas cylinders, items stolen or obtained unlawfully, live animals, and refrigerated or frozen goods.
4.3 You must notify us in advance of any items that are unusually heavy, bulky, or difficult to move, such as pianos, safes, large wardrobes, or machinery, as additional staff, equipment, or time may be required.
5. Pricing and Payments
5.1 Our charges may be based on an hourly rate, a fixed price quotation, or a combination of both, as specified in your booking confirmation.
5.2 Unless stated otherwise, quotations include labour, vehicle use, and reasonable travel time within the agreed service area. Additional charges may apply for long distances, waiting time, congestion charges, tolls, parking fees, or extra labour.
5.3 All prices are quoted in pounds sterling and may be subject to applicable taxes or charges, which will be identified where relevant.
5.4 We may require a deposit or full advance payment to secure your booking. Any such requirement will be notified at the time of booking.
5.5 Unless otherwise agreed, payment of any balance is due immediately upon completion of the Services on the day of the move.
5.6 We reserve the right to withhold delivery of Goods or cease work if payment is not made when due.
5.7 If payment is not received by the due date, we may charge interest on the outstanding amount at the statutory rate until payment is made in full, together with any reasonable costs incurred in recovering the debt.
6. Changes, Delays, and Access
6.1 If you wish to change the date, time, or details of your booking, you must notify us as soon as possible. We will make reasonable efforts to accommodate changes, but this cannot be guaranteed and may result in a revised price.
6.2 If our staff are delayed or prevented from carrying out the Services due to inadequate access, incorrect addresses, waiting for keys, or any other reason beyond our control, we may charge for waiting time at our standard rates.
6.3 Where access is significantly more difficult than stated at the time of booking, or if there are unexpected issues such as restricted parking, narrow staircases, or long carrying distances, we may reasonably adjust the charges to reflect the additional time and effort required.
7. Cancellations and Refunds
7.1 If you wish to cancel your booking, you must notify us as early as possible.
7.2 For cancellations more than 7 days before the scheduled service date, any deposit paid may be refundable or transferable at our discretion, subject to any administrative costs incurred.
7.3 For cancellations between 7 days and 48 hours before the scheduled service date, we may retain all or part of the deposit to cover lost bookings and administrative costs.
7.4 For cancellations less than 48 hours before the scheduled service date or for failure to be present at the agreed time, we reserve the right to charge up to 100 percent of the estimated or agreed fee.
7.5 If we need to cancel or postpone a booking due to circumstances beyond our reasonable control, such as vehicle breakdown, severe weather, or staff illness, we will notify you as soon as possible and offer an alternative date or a refund of any amounts paid for the affected booking. We will not be liable for any indirect or consequential losses arising from such cancellation.
8. Handling of Goods
8.1 We will take reasonable care in handling, loading, transporting, and unloading your Goods.
8.2 We may decline to move items that we reasonably believe to be unsafe, excessively heavy, fragile beyond safe handling, or not in a condition suitable for transport.
8.3 We may dismantle and reassemble basic furniture only where this has been explicitly agreed. We are not responsible for inherent weaknesses in flat-pack or self-assembly furniture and do not guarantee reassembly to the original standard.
8.4 It is your responsibility to ensure that all appliances are properly disconnected and prepared for transport, including defrosting freezers and disconnecting washing machines.
9. Liability and Limitations
9.1 Our liability for loss of or damage to Goods is limited to losses caused by our proven negligence or breach of contract while the Goods are in our care and control.
9.2 We will not be liable for:
a) Loss or damage arising from inherent defects in Goods, poor construction, pre-existing damage, wear and tear, or insufficient packaging provided by you.
b) Loss of or damage to cash, jewellery, watches, precious metals, stones, deeds, securities, or other high-value items, unless their presence and value have been declared and specifically agreed in writing in advance.
9.3 Our total liability, whether in contract, tort, or otherwise, for any single event or series of connected events, shall not exceed a reasonable limit per job, having regard to the value of the Goods being moved and any insurance you may have in place. You are strongly advised to arrange your own insurance cover for the full value of your Goods.
9.4 We will not be liable for delay in transit or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to traffic congestion, accidents, road closures, severe weather, acts of third parties, or public events.
10. Claims and Complaints
10.1 You must inspect the Goods upon delivery and notify our staff immediately of any visible loss or damage.
10.2 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of completion of the Services, giving full details of the alleged loss or damage.
10.3 We may require reasonable evidence of loss or damage, including photographs, receipts, or inventories. You must retain any damaged items for inspection.
10.4 We will investigate all properly notified claims and respond within a reasonable timeframe. Where liability is accepted, we may at our option repair the item, arrange a replacement of similar value, or offer fair compensation.
11. Waste and Disposal Regulations
11.1 We operate in accordance with applicable waste and environmental regulations in the United Kingdom.
11.2 We are not a general rubbish clearance service and will only remove items that form part of the agreed scope of the move.
11.3 We do not carry hazardous or controlled waste except as permitted by law and as expressly agreed in advance. This includes chemicals, paint, asbestos, medical waste, and similar materials.
11.4 Where we agree to dispose of unwanted items, they will be taken to authorised facilities in line with relevant regulations. Additional charges may apply for this service and will be communicated to you in advance where reasonably practicable.
11.5 You are responsible for ensuring that any items presented for removal and disposal are lawfully yours to discard and do not breach any environmental, waste, or local authority regulations.
12. Insurance
12.1 We maintain appropriate cover for our legal liabilities arising from the provision of removal and man and van services.
12.2 Our insurance does not replace your own contents or transit insurance. You are strongly advised to obtain suitable insurance for your Goods, particularly for high-value items.
13. Data Protection and Privacy
13.1 We will collect and process personal information such as your name, address, and service details solely for the purpose of managing your booking, providing the Services, and handling payments and any claims.
13.2 We will take reasonable steps to keep your information secure and will not sell or disclose your details to third parties except where necessary to perform the Services, comply with legal obligations, or as required by law.
14. Termination
14.1 We may terminate the Agreement or suspend services with immediate effect if you fail to pay any sums due, provide misleading information, behave abusively towards our staff, or otherwise materially breach these Terms and Conditions.
14.2 On termination, you must pay all outstanding charges for Services already provided and any reasonable costs we incur as a result of the termination.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services we provide.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us in relation to the Services and supersede any previous understandings or agreements, whether written or oral.
16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement.
By proceeding with a booking or allowing our staff to commence work, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
